We welcome you contacting us:

Keyturn Training Limited, Inner Lodge, Dunchurch Park, Rugby Road, Rugby, Warwickshire CV22 6QW

Tel: 01788 815500  Fax: 01788 816662  Email: rho@keyturn-training.co.uk

Registered in England, No: 2721381

Nowhere is our down-to-earth, practical approach more welcome than in customer service and sales environments.  Refreshingly free of ‘theoretical’ solutions, all of these specialist programmes get to grips with real issues and produce real results.

Programmes include:

• Introduction To Customer Service
• Customer Service On The Telephone
• Customer Service & Sales Implications
• Customer Service for Technicians
• Telephone Skills & Customer Service
• Improving the Customer Interface
• Handling Difficult Customers and Situations
• ‘Care to be different?’
• Customer Service Management
• Foundations Of Professional Selling
• Professional Selling On The Telephone
• Developing Sales Skills
• Sales Planning & Prospecting
• Negotiation Skills
• Account Management
• Sales Presentations
• Sales Team Finance
• Sales Management

Management, Leadership & Team Development

Communication & Personal Development

“Good customer service is an ‘attitude of quality’ expressed in all I think, say and do.  An ‘attitude of quality’ is a desire to get things right for the benefit of my customer.”

Philip Maggs