We welcome you contacting us:

Keyturn Training Limited, Inner Lodge, Dunchurch Park, Rugby Road, Rugby, Warwickshire CV22 6QW

Tel: 01788 815500  Fax: 01788 816662  Email: rho@keyturn-training.co.uk

Registered in England, No: 2721381

Care to be different? is the new easy-read  business book, featuring humorous, real-life, customer service stories - accompanied by original cartoons!

It makes an ideal gift for distribution to all staff members, stimulating awareness and conversation about how we treat other people - both in the context of customer service, and throughout relationships in general.

In these times of exceptionally tight budget constraints, 'Care to be different?' offers a creative and enjoyable way to provide valuable training input at a very low cost per head.... yet the rewards and results can still be significant!

'Care to be different?' can be used in several ways:

• simply circulate copies to everyone, with a covering letter inviting people to enjoy reading it
• feature different stories each week (ideally with a touch of humour) to promote 'ad hoc' interactions and discussion
• arrange informal discussions within groups and teams, based around the key points
• link learning points to a wider customer relationship development programme, possibly incorporating interactive training, encouragement of employee suggestions, rewards for exceptional achievement, etc

Keyturn are able to offer support with all the above; we are happy to discuss your situation on a free-of-charge basis, and will suggest ideas for maximising use of 'Care to be different?' in your organisation.

If you are interested in a wider programme, involving training, coaching or consultancy, we will be pleased to provide a no-obligation quote for your consideration.

'Care to be different?' retails at £6.99.

To order up to 49 copies at £6.99 per copy click on the PayPal link above.  For larger quantities substantial discounts are available.  Email us for further details or call us on 01788 815500.

http://www.guardian.co.uk/books/data/author/philip-j-maggs

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Order 200 plus copies of ‘Care to be Different’ and we’ll provide complimentary development support of your choice...

Choose from:

• A half day consultancy investigation to identify potential customer service improvements
• A 45 minute ‘launch’ presentation during which the books are distributed
• A two hour management seminar to equip your managers with ideas to present and discuss: How to use ‘Care to be Different’ to develop customer service and/or great business relationships.